Service Plan Inquiry

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Our service plans are backed by an unparalleled network of factory-trained technicians and includes genuine original equipment manufacturer parts designed for peak performance in Tennant equipment. The benefits of TennantTrue® Service begin on day one and last for the life of your machine.

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Compare Service Plans

Use the chart below to compare the benefits of each TennantTrue^® service plan to see which one is right for you.

Plan Inclusions	No Agreement	Pay as You Go	Block of Time	Silver	Gold	AMR Core	AMR Gold
Scheduled Equipment Inspection		●				●
Planned Maintenance (*includes* labor and travel)			●	●	●		●
On-Demand Breakdown Repair Service (*excludes* labor and travel)	●	●	●	●		●
On-Demand Breakdown Repair Service (*includes* labor and travel)					●		●
Wear to Wearable*				●	●		●
Next Day Onsite Response**		○	○	○	○	●	●
Virtual Technician Support***						●	●
New Equipment**** (< 6 months in service)		●	●	●	●		●
In-Service Equipment (> 6 months in service)		●		●	●
Discounted Labor Rate for Billable Charges		●	●	●	●	●	●
Fixed Pricing			○	○	○	○	○
Scheduled Billing (pre-pay or monthly)			○	○	○	○	○

● - included
○ - optional

*Chemicals, pads and customer abuse not covered
**Next business day on-site Service Level Agreement dependent upon triage call prior to 1 p.m. CT; applies in standard direct service areas only
***Provided M – F 7AM – 6PM CST, excluding holidays
****AMR Core is only available for new equipment at time of sale

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